Mediation can be a useful tool in any area requiring conflict resolution between individuals. Thousands of organizations have successfully implemented mediation and peer mediation programs. When staff attend peer mediation sessions, they are able to create lasting solutions to conflicts. Several studies have indicated a success rate of over 90%.
Mediation to settle disputes among businesses and partners is effective in avoiding litigation and providing lasting, mutually beneficial solutions. It is confidential, inexpensive, and effective in preventing larger and longer-lasting divisions and disputes.
Course Content
Learning Objectives
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Defining Mediation
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Conflict in the Workplace
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Mediation Principles and Process
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Mediation Pros and Cons
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Mediation Training
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Summary
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Reflections
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